What makes for good hospitality?

What makes for good hospitality? The answer lies in the new AliKats team…

April 5th, 2011 News

In the process of creating the AliKats offering, we had to think long and hard about what makes our company special and why people would want to come on holiday with us. One thing we really pride ourselves on is our hospitality which was very much at the fore front of our minds when we were interviewing people to join the AliKats team for this winter…

So…

We are ruddy delighted to announce that we have offered jobs to our 4 favourite candidates to join the team as AliKats chalet hosts next year, and they have all accepted! Woo hoo! They all bring a great range of skills and backgrounds to the team and will be just fantastic at helping create the perfect chalet holiday for AliKats customers

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It is very difficult to define what makes for good hospitality and why we think our team will be great at providing it. But we’ll give it a go anyway, so here are what we consider our top 5 points of what makes for good hospitality:

  • Attention to detail.
  • Knowing when to step in and when to step back
  • Tailoring your service: Understanding what people want out of their holiday, rather than giving the same thing week in week out.
  • The ‘need to please’; this doesn’t come naturally to everyone but having staff who genuinely get a kick out of serving others is a rare but precious attribute
  • Prepare & Pre-empt: If you can prepare so that when guests have a request, you can respond easily and quickly to people’s requests, then you will have much happier guests. Better still if you can pre-empt what a guest might want and provide it before they have even asked for it then you can get pretty close to hospitality perfection!

We’ll be introducing the new team over the coming weeks so watch this space…

Headaches, hurdles and hope: Climate action behind-the-scenes

September 16th, 2022 News, Sustainability

Last year we made a commitment to develop a climate action plan and improve the transparency of our work in this area. A year in we share the details.

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Children’s ski wear was boring until now…

November 12th, 2018 News

We love creating partnerships with like minded brands so when we came across Dinoski, a new children’s skiwear brand, it was a no-brainer. Their collection is aimed at children aged 2-7 and features all-in-one, animal themed skiwear, which are waterproof and warm, sprinkled with just the right amount of wild.…

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Inspiring food blogs that will leave you hungry

September 28th, 2017 News

Check out a few of Kat’s favourite blogs that inspire some of her creations. Wild mushrooms, parsnips, pumpkins, plums, apples and nuts: autumn brings an abundance of colourful produce to satisfy our revived appetites and cravings for heartier dishes. It’s the perfect time for me to start cooking and planning…

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Easy plum and red onion chutney

September 21st, 2017 News

As we’re very lucky to have lots of fruit trees on our doorstep, in late September every year I am faced with the delicious problem of what to do with an abundance of fruit. Chutney is always the winning answer! This recipe works for pretty much any type of red…

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Luxury Catered & Self Catered
Chalet Holidays in Morzine