Frequently Asked Questions

Check-in is from 4pm

Check-out by 10am

In our catered chalets, unfortunately this is not possible. The changeover day is a long day for our chalet teams and it is important to us that they have sufficient time to both prepare the chalet to a sparkling standard for new arrivals and to take a break between their breakfast and cleaning shift and returning to welcome their next guests. You are of course welcome to drop bags; please liaise with us to arrange this.

In our self catered chalets, we are on occasion able to offer an early check in or late check out. Subject to availability, charges are as follows:

• 12:00hrs check in €150 Incoming guests are welcome to leave bags from 11:00hrs. Out going guests are welcome to leave bags until 15:00hrs.
• 14:00hrs check in €50

• 12:00hrs check out €100
• Later check out €200

Please do let us know if you’re interested in an alternative check in/out time.

Availability will be confirmed the week prior to your booking.

For early arrivals and late departures we’ll do our best to provide a changing area wherever possible and store your bags while you ski on the first/last day.

Incoming guests are welcome to leave bags from 11:00hrs. Out going guests are welcome to leave bags until 15:00hrs.

For your arrival day you can arrange for your skis to be fitted on the morning you arrive at the chalet with our ski hire partner, ski mobile.

Note if you are departing late on your final day we may need to arrange an alternative collection location for your transfer back to the airport.

On request, we can provide travel cots, sterilisers, changing mats, potties, bed guards, toilet steps, toilet seats and high chairs. Ask us in advance and we will make sure you have what you need when you arrive.

In our catered chalets yes, just let us know on which day you’d like it and what the birthday boy or girl’s favourite type of cake is.

We have now paused our cake making service for our self catered chalets, however, we can point you in the direction of some great suppliers in resort. Please ask the Bookings Team.

All our catered chalets are located in the Montriond area of Morzine:

• 6-8 min drive to the super-fast Ardent telecabine which takes you straight into the heart of the Avoriaz ski area.
• This means we are able to make the AliKats ski time pledge: We will get you skiing 10-15 minutes quicker than if you stayed in a central Morzine chalet!
• 6-8 min drive to Morzine town centre.

However, the most important thing you need to know about the location of our catered chalets is that you won’t have to walk anywhere unless you want to! Our driver service will take you anywhere you want to go in and around Morzine when they are on duty!

We have had the following feedback from our guests on our driver service which will hopefully give you a feel of how it works:

“The Alikats system of bus runs to the lifts and the superb ‘on-call’ driver resulted in the most relaxed and hassle free ski-trip I have ever experienced – even better than the supposed ski-in/ski-out resorts I have been to” Laura, Jan 2016

We want you to have peace of mind that your kids are in safe hands while you’re on the slopes. We do not have an in-house nanny service but we do have partnerships with a number of local childcare providers

We can put you in touch with a wide choice of dependable kids clubs, crèches and private nannying services, so you can work out a childcare programme that works for you. See our childcare page for full details

We welcome families with children of all ages.

We do our best to keep our chalet’s as safe as possible for little explorers, unfortunately due to the nature of some chalets, it is not always possible to fit stair gates.

Please do get in touch if you have any particular concerns or needs as we try hard to support guests of all ages in our chalets.

We provide child-friendly dishes for children’s mealtime.

When you book: please advise the team of any fussy eaters or food preferences and we’ll make sure your little ones are well-fed.

Almost certainly, yes!

We adapt our standard menu to accommodate vegetarians, vegans and those on restricted diets, and do our best to ensure that everyone has a fantastic meal every night.

Just let us know of your requirements in advance and we’ll plan our food shop and adapt the menu accordingly. Read about our food here

Probably, yes!

We just ask that you ask us first. Please see our dog page here

The driver service goes anywhere in the Morzine resort. The closest lifts are the Ardent gondola, which is just 6-8 minutes from our catered chalets and takes you right into the middle of the Avoriaz ski area. Or choose the Pleney gondola, which gives you access to the Morzine/Les Gets ski area.

We can do lifts to the Prodains gondola as well but it is a much longer journey from the chalet so it is only advisable to use this lift if you are an absolute beginner and you have a lesson meeting at the top of the Prodains gondola.

Please note, the driver service does not go up to Avoriaz by road.

Many of your guests drive or hire a car at Geneva airport (about 1.5hrs to the chalet). Morzine is around 10 hrs drive from Calais.

Winter stays: Remember to pack your snow chains if you are driving during the winter and ensure any hire cars have winter tyres too!

Our catered chalets all have an alcohol license that only allows alcohol which has been purchased on the premises to be consumed within it, so please don’t buy any from duty free on your way through the airport.

Fear not though! We do run reasonably priced, well stocked honesty bars in all our catered chalets, which is available to you 24/7 during your stay with us.

Yes, there is a hairdryer in every room in every chalet

Yes we do, so your toes should start the day nice and toasty.

Chalet hosts in our catered chalets will have 2 nights off each week: Usually Monday & Thursday nights

On the hosts’ night off there is no evening meal in the chalet.

If you’d like to spend some time away from the slopes, or there are members of your group who will not be skiing or boarding; rest assured that there is plenty to do in Morzine. Read our activity guide for non-skiiers here

For those seeking less energetic entertainment, options include catching a thrilling ice hockey game; cinema shows in English; watching the pistes light up for night skiing; exploring Morzine’s selection of food, sports, homeware and souvenir shops, or checking into one of the resorts fabulous spas. For an added touch of luxury we can also facilitate a number of indulgent in-chalet spa treatments.

Yes, private parking is available at all our chalets. See the floor plan of each chalet to determine the number of spaces

We have UK to EU adapters in each chalet. You are welcome to borrow them; then please leave them behind for the next guests to use.

L’etale restaurant, in the centre of Morzine, is a good bet but you can find our full list of recommended restaurants here: https://alikats.eu/useful/restaurant-recommendations/ and we highly recommend you book in advance.

Morzine has excellent food options. Whether you’re looking for a cosy chalet-style restaurant for two or a modern family-friendly restaurant for a large group, find inspiration in our list of recommended restaurants here.

We advise booking in advance, especially during school holidays. If your GCSE French is a little rusty, dont worry; you can make reservations in English in all of the resturants!

We recommend the fantastic Ski Mobile, that come straight to the chalet when you arrive and fit you out with all the kit you need so that you don’t have to lug boots and skis around town.

To take advantage of this service, add your details into their simple online booking system

Store your ski equipment at one of these conveniently located ski lockers in Morzine

If you are looking for a place to store your skis overnight, then there are Ski Lockers at the bottom of the Pleney telecabine in central Morzine. Access is in the main hall opposite the cash desks which is the level below the gondola. One locker can store 5 sets of skis

Booking online is easy and can be done here: https://www.ski-morzine.com/Services1/consignes-a-ski

However, to book you will need a ski pass. Our resort team can allocate you a ski pass to facilitate your booking and then bring that ski pass to you on arrival.

From beginner group lessons to private ski touring sessions, the ski and snowboard schools in Morzine -Avoriaz offer first class tuition to suit all needs. We advise organising lessons well in advance, particularly if you are coming during school holidays as they do tend to get booked up.

We have excellent relationships with the best ski schools in the area and can help find the perfect instructor or lesson package tailored to your needs; follow this link to find out more.

Our top 3 recommendations are New Generation, Freedom2Ski & Mint.

Booking your ski passes through us is simple, stress-free and great value.
Our prices match the official online rates and already include the €3 charge for the hands-free card.

Most of our guests buy 6 day Portes du Soleil passes, you can see the full list of ski pass prices here: https://alikats.eu/extra/ski-passes/

Self Catered Chalets: Depening on your chalet’s location you can walk, drive or use the local free busses to access the ski lifts. We also offer a slope run service; more details can be found here: https://alikats.eu/extra/slope-runs-for-self-catered-chalets/

Catered chalets: We run a driver service in resort. Plese note between between 10.30am – 4pm, your driver will need up to 1 hour’s notice to come and get you and this service is not available after 6pm on chalet nights off

To be safe, we think it is essential that you bring snow chains in your car, durring the winter & interseasons. You should pull over and put on should you need to.

If you are hiring a car remember to request one with winter tyres if possible and make sure chains are included. For more info on driving in snow, read our guide here

In summer you don’t need snow chains or winter tyres.

The list of summer mountain pursuits is endless: explore the mountain trails on foot or horseback; paddle-board on Montriond’s stunning lake; hit the downhill bike tracks or raft the white-water.

Alternatively kick-back on the terrace, sunbathe by the lake and enjoy warm summer evenings by the BBQ. Read our guide of summer activities here

Most of our chalets are available on a self-catering basis during the summer. Please find information in our summer section.

Contact our Bookings Team on bookings@alikats.eu to reserve your summer stay with AliKats!

We have a long standing partnership with the fantastic and ever-reliable Skiidy Gonzales, they provide airport transfers that take you straight from Geneva airport to our chalets in Morzine.

You can book your (discounted) transfers here: https://www.skiidygonzales.com/

When you arrive at Geneva Airport, you will be met by your driver. The transfer generally takes between 1hr 15min and 1hr 45mins depending on snow, traffic and whether or not the driver has to do other drop offs on the way to our chalet.

The transfer generally takes between 1hr 15min and 1hr 45mins depending on snow, traffic and whether or not the driver has to do other drop offs on the way to our chalet.

If you’d like to avoid travelling with other guests with different drop offs you can select a private transfer service.

We recommend you book your transfers with the ever reliable Skiidy Gonzales. https://www.skiidygonzales.com/partner/mdab7it4yw

Yes, we provide tea and coffee in all our chalets.

For our catered chalets, it’s provided all week.

For our self catered chalets, we provide enough for at least the first few days, giving you time to go and buy more if needed.

In our self catered chalets, we also provide basic kitchen items (oil, salt, pepper, etc..)

Catered Chalets: If you have enjoyed the service provided by your chalet host, then most of our guests choose to tip their chalet hosts. In general, anywhere between €100-200 per host is considered a good week for tips.

Self Catered Chalets: Our wonderful team of support hosts; who prepare and clean your chalet appreciate tips too. You can leave them in the chalet along with any (edible) food or beer, wine etc!

We have Wild England cleansing gel and body lotion in our self catered chalets, plus shampoo and conditioner in our catered chalets.

We have British TV in some of our chalets and we have Netflix available in all of them.

You are able to log into your own Netflix /streaming media accounts on our TV’s

Whilst we recommend you bring enough clothes for the week. Boot racks and bathroom radiators are great for drying soggy ski gloves.

In our catered chalets we have a washing machine and tumble dryer which is working hard most of the time but, if you talk to your hosts, we should be able to squeeze in a wash or two for you.

In our self catered chalets, some chalets have access to a washing machine – please speak to the Bookings Team to find out which chalets have this facility.

All our wines are good quality bottled wines. We have carefully chosen some wonderful white and red wines which will work well for general consumption and will also compliment the menu.

For our Indulgence and VIP packages, the wine we provide is not limited to meal times and is available whenever you like.

For our Relaxed package, the wine is included is just for meal times – but fear not, you can buy more through our resonably priced honesty bar!

For those of you who are particularly interested in wine we also offer an additional selection of French wines from the surrounding regions for a supplementary cost (well below restaurant prices).

WiFi is reasonably good in most chalets and allows for normal usage, i.e. one or two devices streaming video content.

When Morzine gets busy during peak weeks, then the internet does slow down everywhere; bad weather in the mountains can also affect internet speeds.

Our team are on hand to fix any Wifi issues.