Frequently Asked Questions

Yes, Morzine is an excellent choice for Christmas ski holidays. It combines access to the large Portes du Soleil ski area with the charm of a traditional Alpine village, festive events, family activities, restaurants, shops and a warm Christmas atmosphere.

Yes! Many guests love skiing in the morning before returning to the chalet for a festive afternoon and Christmas dinner.

Yes, Morzine is very popular with families at Christmas. The village has a friendly festive atmosphere, ski schools, beginner areas, ice skating, sledging, family entertainment and plenty of non-ski activities. AliKats chalets are also well suited to family groups and multi-generational holidays.

Yes, Morzine is a good choice for non-skiers because the village is lively and walkable, with cafés, restaurants, shops, festive events and winter activities. Non-skiers can enjoy ice skating, snowshoeing, spa treatments, winter walks, Alta Lumina, mountain restaurants and time relaxing in the chalet.

In catered chalets, AliKats creates a special festive dining experience for Christmas. Menus vary by chalet and season, but the focus is always on generous, celebratory food, carefully selected ingredients and a relaxed sense of occasion.

Yes, AliKats has luxury chalets and chalet combinations suitable for larger groups, including extended families, friends and multi-generational Christmas ski holidays. The team can help you choose the right chalet layout and arrange practical details such as transfers, ski hire and lift passes.

It is best to book as early as possible. Christmas is one of the most popular weeks of the ski season, and the most suitable luxury chalets, catered chalets and larger properties are often reserved well in advance.

Yes. AliKats is a B Corp certified chalet company, which means sustainability is built into the way we run our business. We work to reduce our environmental impact, support the local community and offer a more mindful way to enjoy the mountains – without compromising on comfort, hospitality or the joy of a memorable holiday.

Yes. AliKats offers luxury self-catered chalets in Morzine for guests who want the freedom of their own schedule, with the comfort of a beautifully prepared mountain home. Self-catered stays are ideal for families and groups who enjoy relaxed mornings, flexible mealtimes and exploring Morzine’s restaurants, markets and local food scene.

Yes! Short stays are possible at selected times of year, depending on the chalet, season and availability. Please contact our team with your preferred dates and group size, and we will come back to you with personalised recommendations.

Yes! Stays longer than 7 nights are possible at selected times of year, depending on the chalet, season and availability. Please contact our team with your preferred dates and group size, and we will come back to you with personalised recommendations.

AliKats chalet check-in is from 16:00 and check-out is by 10:00. These times help our team prepare the chalet carefully between stays. If you need to drop bags before check-in or after check-out, please contact us in advance.

Early check-in or late check-out may occasionally be possible in self-catered chalets, subject to availability and an additional charge.

We ask for a 30%, non-refundable deposit to confirm your booking. Your final balance is then due 10 weeks before your arrival date, including your refundable security deposit and tourist tax. Throughout the process, multiple members of your group can contribute and payments can be made in as many instalments as you like. You can find our full cancellation policy here.

Yes. AliKats chalets are well suited to corporate ski trips, team retreats, incentive holidays and executive getaways in Morzine. Our luxury catered and self-catered chalets give colleagues and clients the privacy of a whole mountain home, with elegant shared spaces, warm hospitality and easy access to the Portes du Soleil ski area.

We already welcome corporate groups who return year after year, which reflects the quality of the chalet experience and the ease of planning with our team. Depending on the chalet and package, we can help with ski logistics, airport transfer recommendations, ski hire, lift passes, dietary requirements, restaurant bookings and local activity ideas.

For corporate groups, the best chalet depends on group size, bedroom layout, preferred service level and whether you are planning a focused team retreat, a client hosting trip or a relaxed company ski holiday. Please get in touch with our team so they can help put together the ideal package for your trip.

Yes, all of the linen and an end-of-stay clean is included with your booking. If you are interested in a mid-week clean, towel changes or more, take a look at our mid-stay cleaning page.

What is included in an AliKats catered chalet holiday depends on the chalet and catered package you choose. We offer different catered chalet experiences, including VIP, Indulgence and Relaxed stays, each with its own level of food, drinks, housekeeping and service. Please use our What’s Included page for the most accurate comparison before booking.

Wine inclusion depends on the catered package you choose. We serve good-quality bottled wines selected to complement the menu. In Indulgence and VIP packages, wine is not limited to meal times. In the Relaxed package, wine is included at meal times, with more available through the honesty bar. Please check our What’s Included page for the latest package comparison.

AliKats catered chalets are located in the Montriond area of Morzine, around 6-8 minutes by car from the Ardent télécabine. Ardent gives fast access into the Avoriaz ski area and the wider Portes du Soleil. Although our catered chalets are not in the very centre of Morzine, our driver service makes the week run perfectly smoothly.

AliKats catered chalets come with our catered chalet driver service designed to make you week perfectly smooth. The service takes guests to key lift points in Morzine, including Ardent and Pleney, so you do not need to walk through town in ski boots or carry equipment to the lifts. Despite our catered chalets not being ski-in/ski-out, our guests never notice the difference!

Our catered chalet driver service is designed to be fluid, working closely with your hosts to make getting around as seamless as possible.

At the start of the week, your hosts will check in with you to see if you have any ski lessons, reservations or plans that require being somewhere at a specific time. These will be booked in as fixed lifts straight away. For everything else, your hosts will catch up with you the evening before to chat through plans for the following day and arrange transport accordingly.

If plans change during the day or you decide to do something spontaneously, that’s absolutely no problem. We simply ask for enough notice for our driver to reach you – this can be up to an hour, although it’s usually much quicker!

The best AliKats chalet depends on your group size, dates, bedroom layout, budget, preferred facilities and level of service. Tell us what matters most – such as hot tub, sauna, views, child-friendly layout or a VIP catered package – and our team will recommend the most suitable options.

We recommend booking your chalet as early as possible, especially for Christmas, New Year, February half term, Easter and other peak winter weeks. The best chalets and most popular dates are often booked well in advance (12-15 months before arrival), particularly for larger groups and families who need specific bedroom layouts.

A number of AliKats chalets have EV chargers for guests to use, free of charge. Please check the chalet page or with our team to confirm the presence of a charger.

AliKats is a luxury chalet company in Morzine, in the French Alps, offering catered and self-catered chalet holidays with world-class hospitality, year-round local knowledge and a B Corp certified commitment to sustainability. Our team helps guests enjoy the best of Morzine in winter and summer, from effortless ski holidays to relaxed mountain escapes. Let us share the magic of Morzine with you.

Guests choose AliKats for beautifully designed luxury chalets, warm and personal service, excellent food, trusted local knowledge, family-friendly support and a serious commitment to more sustainable mountain holidays. We combine the indulgence of a luxury chalet stay with thoughtful details that make a holiday feel effortless.

AliKats chalets are located in and around Morzine and Les Gets, with access to the Portes du Soleil ski area, including Morzine, Les Gets, Avoriaz and the wider cross-border ski domain. Our catered chalets are located in Montriond, just 6-8 minutes from the Ardent ski lift that takes you up to ski in Avoriaz.

A catered chalet in Morzine gives families and groups the privacy of a whole mountain home with the comfort of being looked after. Instead of splitting your group across hotel rooms, you can share generous living spaces, relaxed meals, mountain views and time together under one roof, with local support to help the ski holiday run smoothly.

Yes. AliKats catered chalets are ideal for groups of families, friends, colleagues and multi-generational parties looking for a luxury chalet holiday in Morzine. Everything is taken care of for you – all you have to do is enjoy yourselves! The best chalet depends on group size, dates, bedroom layout, budget and preferred level of service. Our team can help match your group with the right chalet and catered package.

Yes. AliKats chalets are well suited to family ski holidays in Morzine. We can help with practical family details such as children’s mealtimes and menus in our catered chalets, baby equipment, childcare contacts, ski school advice, ski hire and lift pass information, so both children and adults can relax into mountain life.

Nearly all of AliKats chalets have hot tubs and saunas, but facilities vary by chalet. Please check the individual chalet page or ask our team if a hot tub, sauna, view, fireplace or wellness space is important for your stay.

Yes. Chalet hosts in AliKats catered chalets usually have two nights off each week, normally Monday and Thursday evenings. On hosts’ nights off, there is no evening meal served in the chalet, however we offer a range of alternative options. Morzine also has a wide choice of restaurants, and we recommend booking ahead during peak weeks.

AliKats catered chalets have an alcohol licence, which means only alcohol purchased on the premises can be consumed in the chalet. Please do not buy duty-free alcohol to drink in the catered chalet. Our catered chalets have reasonably priced, well-stocked honesty bars available throughout your stay.

Yes. In catered chalets, AliKats can adapt menus for vegetarians, vegans and guests with restricted diets wherever possible. Please let us know your dietary requirements in advance so our team can plan carefully and adapt the menu with care.

Yes. In catered chalets, AliKats can provide child-friendly dishes for children’s mealtimes. When you book, please tell us about any fussy eaters, allergies, preferences or routines, so we can help make mealtimes as relaxed as possible.

Yes. In catered chalets, AliKats can usually arrange a special cake for a birthday or celebration. Please tell us the date and the guest of honour’s favourite type of cake in advance. For self-catered chalet stays, we can point you towards trusted local suppliers.

Tipping is entirely at your discretion, but many catered chalet guests choose to tip their hosts when they have enjoyed the service. As a guide, €100-200 per host is generally considered a good week for tips. Self-catered support hosts also appreciate tips or leftover edible food and drinks.

Yes. AliKats provides tea and coffee in all chalets. In self-catered chalets, enough is provided for at least the first few days, and basic kitchen items such as oil, salt and pepper are also provided.

Yes. AliKats can help guests arrange ski passes for their Morzine ski holiday. Booking in advance helps your arrival feel smoother, especially if you want to get onto the slopes quickly. Our ski pass prices match the official online rates and include the hands-free card charge where applicable.

AliKats recommends Ski Mobile for ski hire, as they come directly to the chalet to fit guests with skis, boots and other equipment. This is especially useful for families and groups, as it avoids carrying ski equipment around town on arrival day.

Yes. AliKats has a long-standing partnership with Skiidy Gonzales, who provide airport transfers from Geneva Airport directly to our chalets in Morzine. Guests can book discounted transfers through the partner link, and private transfers may be available if you prefer not to share with guests going to other drop-offs.

Morzine and Avoriaz have a wide choice of ski and snowboard schools, offering everything from beginner group lessons to private tuition and more advanced coaching. AliKats has relationships with trusted local ski schools and can help point you towards different options, depending on your group’s needs.

The Portes du Soleil Multi Pass is a summer activity pass giving access to over 70 activities across the 12 resort villages of the Portes du Soleil. Activities can include selected pedestrian ski lifts, swimming pools, landscaped lakes, ice rinks, tennis courts, tourist trains, cultural sites and public transport.

Yes. Morzine is a good choice for beginner skiers, with access to gentle nursery areas, ski schools and progression routes across Morzine, Les Gets and Avoriaz. If you are travelling with beginners, tell us when you book and we can advise on lift passes, lesson meeting points and convenient ski logistics.

If you arrive early or depart late, AliKats will do its best to provide bag storage and a changing area where possible, so you can ski on your first or last day. Incoming guests are usually welcome to leave bags from 11:00, and outgoing guests may be able to leave bags until 15:00, depending on the chalet and changeover requirements.

Yes. Ski lockers are available at the bottom of the Pleney télécabine in central Morzine, in the main hall opposite the cash desks. One locker can store up to five sets of skis. To book, you will need a ski pass, and our resort team can help allocate a pass to facilitate the booking if needed.

The best ski pass depends on your ability, plans and how much of the ski area you want to explore. Many AliKats guests choose a 6-day Portes du Soleil pass for maximum flexibility, but a Morzine-Les Gets pass can suit some beginners or families. Our team can advise before you book passes.

Yes! AliKats is part of the Portes du Soleil Multi Pass scheme, which helps summer guests access a wide range of activities across Morzine and the wider Portes du Soleil. The Multi Pass is a fantastic way to explore the mountains in summer, especially for families and active groups who want to enjoy lifts, lakes, swimming areas, cultural sites, public transport and other activities during their stay. We offer multipasses at just €4 per person, per day which is a huge saving compared to the public price of €15 per person, per day.

Please ask the team if you’d like to add these to your booking.

Yes. Depending on availability and the chalet you book, AliKats may be able to help with selected extras or recommendations, such as ski hire, ski passes, slope runs, restaurant suggestions, childcare contacts and local advice. Please speak to our team before or after booking so we can help you plan the right stay.

Yes. We welcome families with children of all ages and do everything possible to make chalet stays comfortable for children and parents. Some chalets are better suited to younger children than others, so please tell us the ages of the children in your group and any specific concerns when you enquire.

On request, we can provide baby and toddler items such as travel cots, sterilisers, changing mats, potties, bed guards, toilet steps, toilet seats and high chairs. Please ask in advance so we can make sure everything is ready for your arrival.

AliKats does not have an in-house nanny service, but we can put guests in touch with local childcare providers, kids’ clubs, crèches and private nannying services. We recommend arranging childcare as early as possible, especially during school holidays.

Yes. AliKats offers summer chalet holidays in Morzine, giving guests the chance to enjoy the French Alps beyond the ski season. Morzine is a beautiful summer destination for families, friends and active groups, with mountain biking, hiking, lake swimming, paddleboarding, road cycling, trail running, rafting, climbing, yoga, markets and long sunny evenings in the mountains.

Washing facilities vary by chalet and stay type. In catered chalets, washing machines and tumble dryers are mainly used by the chalet team, but hosts may be able to help with a wash or two if you ask. In self-catered chalets, some properties have access to a washing machine – please ask the bookings team which chalets include this facility.

AliKats has British TV in some chalets and Netflix available in all chalets. Guests can also log into their own Netflix or streaming media accounts on chalet TVs.

Yes. AliKats chalets have WiFi suitable for normal usage, such as emails, browsing and one or two devices streaming video content. As with any mountain resort, speeds can vary by chalet, weather and peak-week network demand. Our team is on hand to help with WiFi issues.

The transfer from Geneva Airport to Morzine generally takes between 1 hour 15 minutes and 1 hour 45 minutes, depending on snow, traffic and whether the driver has other drop-offs on the way to your chalet. Private transfers can help avoid additional drop-offs.

Yes. Many guests drive to Morzine or hire a car at Geneva Airport. Morzine is around 10 hours by car from Calais and around 1.5 hours from Geneva Airport in good conditions. In winter, bring snow chains and make sure your vehicle is properly equipped for mountain roads.

Yes. Private parking is available at AliKats chalets, although the number of spaces varies by property. Please check the individual chalet details or ask our team if parking is important for your group.

Yes. AliKats strongly recommends bringing snow chains if you are driving to Morzine during winter or the interseasons. If you are hiring a car, request winter tyres where possible and make sure chains are included. In summer, you do not need snow chains or winter tyres.

We can usually welcome dogs in selected chalets, but please ask us before booking. Some chalets are better suited to dogs than others, and availability may depend on the property, season and group details. We will help you understand what is possible and point you towards the best option for your stay.

Yes. Morzine can be a brilliant destination for dog-friendly mountain holidays, with forest walks, lake paths, scenic trails and plenty of fresh Alpine air. If you are travelling with a dog, let us know your plans and we can advise on chalet suitability and useful local information.