Frequently asked questions

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Are there hairdryers in the room?

Yes, all rooms have hairdryers

Can we bring our dog with us?

Probably, yes! We just ask that you ask us first. Please see our dog page here

Which lifts does the private chauffeur service go to? (Catered chalets only)

The private chauffeur service goes anywhere in the Morzine resort. The closest lifts are the Ardent gondola, which is just 6 minutes from the chalet and takes you right into the middle of the Avoriaz ski area and the Pleney gondola, which gives you access to the Morzine/Les Gets ski area. We can do lifts to the Prodains gondola as well but it is a much longer journey from the chalet so it is only advisable to use this lift if you are an absolute beginner and you have a lesson meeting at the top of the Prodains gondola.

Please note, the chauffeur service does not go up to Avoriaz by road

How can I arrange ski hire?

We recommend the fantastic Ski Mobile, that come straight to the chalet when you arrive and fit you out with all the kit you need so that you don’t have to lug boots and skis around town. To take advantage of this service, add your details into their simple online booking system

How can I arrange ski passes?

We can help you arrange your ski passes. You just need to tell us which passes you would like and we will then arrange to deliver them to you shortly after you arrive in resort, ready for you to hit the slopes without having to go near a long queue for the cash desk!

Which ski pass do you recommend?

For anyone other than absolute beginners, we recommend the full Portes du Soleil ski pass which is fantastic value for money. Our chalets are ideally located to ski in all the key resorts in the Portes du Soleil: Morzine, Les Gets, Avoriaz, Chatel as well as all the Swiss resorts

For absolute beginners, it is worth getting a Morzine/Les Gets pass or an Avoriaz pass

Find a full list of pass prices here

How do I arrange ski & snowboard lessons?

From beginner group lessons to private ski touring sessions, the ski and snowboard schools in Morzine Avoriaz offer first class tuition to suit all needs. We advise organising lessons well in advance, particularly if you are coming during school holidays as they do tend to get booked up. Our top 3 recommendations are Reach Your Peak, Freedom2Ski & Billski but you can find a full list of ski and snowboard schools here

Can you arrange transfers for us?

We can help you organise airport transfers that take you straight from Geneva airport to our chalets in Morzine . We have a long standing partnership with the fantastic and ever-reliable Skiidy Gonzales and you can book your transfers here:

When you arrive at Geneva Airport, you will be met by your driver, who will bring you to the chalet. Your driver will either be waiting right outside the gate with your name on a board. The transfer generally takes between 1hr 15min and 1hr 45mins depending on snow, traffic and whether or not the driver has to do other drop offs on the way to our chalet.

On the day of your journey, they will meet you in the arrivals hall with your name on a board. The transfer generally takes between 1hr 15min and 1hr 45mins depending on snow, traffic and whether or not the driver has to do other drop offs on the way to our chalet.

How do I find my transfer driver at Geneva airport?

When you arrive at the airport, you will be met by your driver in the arrivals area who will be holding a board with your name on it (or your group leader’s name if you are a large group).

How long does it take to get to the chalets from Geneva airport?

The transfer generally takes between 1hr 15min and 1hr 45mins depending on snow, traffic and whether or not the driver has to do other drop offs on the way to our chalet. If you’d like to avoid travelling with other guests with different drop offs you can select a private transfer service.

How do we get to the slopes and back?

For our catered chalets, we run a private chauffeur service in resort from 8am to 10pm. Between between 10.30am – 4pm, your driver will need up to 1 hour’s notice to come and get you and this service is not available after 6pm on chalet night off (Thursday)

Our self catered chalets are located very near a bus stop which takes around 5 minutes to get you to the slopes and goes every 20 mins during peak times and every 30 mins in off peak times

How do we get into Morzine town centre?

For our catered chalets, the private chauffeur service can take you (see above for details). From Chalet d l’Ange, you can also walk (it’s around 20 minutes) and for all our catered chalets, we can arrange a taxi to pick you up after a night out.

For our self catered chalets you can either catch the bus (mentioned above) or walk (15-20 mins)

Where are the catered chalets located?

All our catered chalets are located in the Montriond area of Morzine:

  • 5-6 min drive to the super-fast Ardent telecabine which takes you straight into the heart of the Avoriaz ski area.
  • This means we are able to make the AliKats ski time pledge: We will get you skiing 10-15 minutes quicker than if you stayed in a central Morzine chalet!
  • 5-6 min drive to Morzine town centre.
  • Chalet de l’Ange is also a 5 min walk to the ameneties of Montriond (bar, restaurant, shops)

However, the most important thing you need to know about the location of our catered chalets is that you won’t have to walk anywhere unless you want to! Our private chauffeur service will take you anywhere you want to go in and around Morzine between 8am and 10pm! We have had the following feedback from our guests on our private chauffeur service which will hopefully give you a feel of how it works:

“The Alikats system of bus runs to the lifts and the superb ‘on-call’ driver resulted in the most relaxed and hassle free ski-trip I have ever experienced – even better than the supposed ski-in/ski-out resorts I have been to” Laura, Jan 2016

Which nights are the chalet hosts night off?

From the 2019-20 season onwards, due to recent changes in employment law, chalet hosts will have 2 nights off each week (exact days will be advised upon booking)


Which restaurants do you recommend?

Morzine has excellent food options. Whether you’re looking for a cosy chalet-style restaurant for two or a modern family-friendly restaurant for a large group, find inspiration in our list of recommended restaurants here. We advise booking in advance, especially during school holidays. We can do this for you; just let us know where you’d like to go.

Can I drive to the chalets?

Yes, many of your guests drive from the UK (around 10 hrs from Calais) or hire a car at Geneva airport (about 1.5hrs to the chalet).

Is there parking at the chalets?

Yes, private parking is available at all our chalets.

Should I tip our chalet hosts?

If you have enjoyed the service provided by your chalet host, then most of our guests choose to tip their chalet hosts. In general, anywhere between €100-200 per host is considered a good week for tips

Do I need snow chains?

To be safe, we think it is essential that you bring snow chains in your car, which you can pull over and put on should you need to. If you are hiring a car remember to request one with winter tyres if possible and make sure chains are included. For more info on driving in snow, read our guide here

In summer you don’t need snow chains or winter tyres.

Is the chalet child friendly?

Absolutely! We welcome families with children of all ages.

What facilities do you have in the chalet for babies?

On request, we can provide travel cots, sterilisers, changing mats, potties, bed guards, toilet steps, toilet seats, high chairs and stair gates. Ask us in advance and we will make sure you have what you need when you arrive.

What entertainment do you have in the chalet for kids?

Our catered chalets have a wide selection of popular child-appropriate DVD’s and Nintendo Wii games. We also have children’s toys for younger kids, although we recommend you remember to bring that special cuddly toy for bedtime.

Are the chalet’s baby and toddler safe?

We do our best to keep our chalet’s as safe as possible for little explorers, but please do get in touch if you have any particular concerns or needs.

Can you arrange childcare?

We want you to have peace of mind that your kids are in safe hands while you’re on the slopes. We can put you in touch with a wide choice of dependable kids clubs, crèches and private nannying services, so you can work out a childcare programme that works for you. See our childcare page for full details

Can you handle my dietary requirements?

Almost certainly, yes! We adapt our standard menu to accommodate vegetarians, vegans and those on restricted diets, and do our best to ensure that everyone has a fantastic meal every night. Just let us know of your requirements in advance and we’ll plan our food shop and adapt the menu accordingly. Read about our food here

Do you have a separate children’s menu?

We can provide a menu of child-friendly dishes for children’s mealtime. Please advise of any fussy eaters or food preferences and we’ll make sure your little ones are well-fed.

Is wine included in catered chalets and what wines do you serve?

All our wines are good quality bottled wines and you can drink as much as you like! We have carefully chosen some wonderful white and red wines which will work well for general consumption and will also compliment the menu. The wine we provide is not limited to meal times and is available whenever you like.

For those of you who are particularly interested in wine we also offer an additional selection of French wines from the surrounding regions for a supplementary cost (well below restaurant prices).

Can we bring our own alchohol to the catered chalets?

Our catered chalets all have an alcohol license that only allows alcohol which has been purchased on the premises to be consumed within it, so please don’t buy any from duty free on your way through the airport.

Fear not though! We do run a reasonably priced, well stocked honesty bar which is available to you 24/7 during your stay with us.

What activity options are there for non-skiiers?

If you’d like to spend some family time away from the slopes, or there are members of your group who will not be skiing or boarding; rest assured that there is plenty to do in Morzine. Read our activity guide for non-skiiers here

For those seeking less energetic entertainment, options include catching a thrilling ice hockey game; cinema shows in English; watching the pistes light up for night skiing; exploring Morzine’s selection of food, sports, homeware and souvenir shops, or checking into one of the resorts fabulous spas. For an added touch of luxury we can also arrange a number of indulgent in-chalet spa treatments.

Can you arrange a special cake for a birthday?

Of course, just let us know on which day you’d like it and what the birthday boy or girl’s favourite type of cake is.

Is it possible to ski on arrival and departure days?

For early arrivals and late departures we’ll do our best to provide a changing area wherever possible and store your bags while you ski on the first/last day. For your arrival day you can arrange for your skis to be fitted on the morning you arrive at the chalet with our ski hire partner, ski mobile. Note if you are departing late on your final day we may need to arrange an alternative collection location for your transfer back to the airport.

Do you have British TV?

We have British TV in some of our chalets and we have Netflix available in all of them.

Do you supply UK plug adaptors?

Yes we have plenty in each chalet

How can we dry our soggy ski clothes?

We have radiators in every bathroom that you will find handy for gloves and under garments. If you require a tumble dryer please ask your chalet host.

Do you have a heated boot rack?

Yes we do, so your toes should start the day nice and toasty.

Can we wash clothes or baby garments at the chalet?

Whilst we recommend you bring enough clothes for the week, we understand things can get messy with children and in the great outdoors. We have a washing machine and tumble dryer which is working hard most of the time but, if you talk to your hosts, we should be able to squeeze in a wash or two for you.

Are your chalets available in the summer months?

Most of our chalets are available on a self-catering basis during the summer. Please find information in our summer section.

What is there to do in the summer?

The list of summer mountain pursuits is endless: explore the mountain trails on foot or horseback; paddleboard on Montriond’s stunning lake; hit the downhill bike tracks or raft the white-water. Alternatively kick-back on the terrace, sunbathe by the lake and enjoy warm summer evenings by the BBQ. Read our guide of summer activities here

Do you have toiletries in the rooms?

We have REN hand-wash, hand-cream and body-wash in each room in our self catered chalets, plus shampoo and conditioner in our catered.